123 Live Help Web-based live support software designed for website sales representatives or live support staff.
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123 Live Help Description

Web-based live support software designed for website sales representatives or live support staff. 123 Live Help Chat Server is a web-based live support software designed for website sales representatives or live support staff to engage in online one-to-one chat with website visitors.123 Live Help Chat Server is implemented with Java server and Flash client:· The Java server, powerful and compatible with popular OS, can be installed on your own server;· The Flash based client is user-friendly, cross-platform, multilingual support without annoying java applet and any other plug-in.Chatting with multiple people at once is supported. Visitors may be queued until a live supporter is available for chatting. A chat may be transferred from one supporter to another. Frequently used responses can be predefined for quick use. Here are some key features of "123 Live Help": Chatting: · Live chat/ Real-time Text Chat - 123 Live Help java server enables instant chat between customer and live supporter. · Web-based Client- flash chat client - 123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users don't need to download any plug-in application to chat directly with staff. · One to One Chat - (potential) Customers may chat directly with live supporter on one-to-one base. · Visitors Waiting in Queue - Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited. · Chat Transfer - A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer. · Canned Answers - Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers. · Auto-detect Customer Language - and display interface language. · Member or Guest - Visitors can choose to directly chat as guest, or register to keep his identity. · Multiple Chat Requests - One staff chatting with multiple people at once is supported. Also, multiple staff members are supported. · Push URL - Push web pages to the visitor. · Custom UI - Customizable client interface, and a neat GUI as default skin. · Chat Log will be Sent to Email - The transcripts will be sent to customer's email when the conversation is done. · Ask a Question Instantly - Customer may fill in a question in the login panel to enter room with a question being prompted. · Integrate External Database - 123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc. · Video Module · Staff and customers talk face to face. Monitoring: · Auto-detect User Details · Auto-detect extensive visitors information including IP address and country, display summary in staff window. · Backend Monitor · Admin has overall power to monitor all the live chat conversation. · Sound Notification · Sounds will be played on client login. Managing: · Department Management · Department or channel can be added or removed, with this feature, you can even serve multiple websites at the same time. · Account Management · Admin and staff management. · Search Transcripts, Fast and Handy · History are perfectly kept in 123 Live Help and can be searched by date range or even by keyword. · Remarks of Customers · Staff may write memo for any particular customer, and it will be kept for future reference and can be searched. Misc: · Staff Rating · With the rating system of 123 Live Help, clients may vote for staff members and the rating is shown in staff panel.( admin can view staff rating, too, which helps you better manage your online customer support team.) · Easy-to-use · User friendly interface. Limitations: · In the demo some features are disabled. What's New in This Release: · Integrable with 123FlashChat & embeded database can be turned off.

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