ErlangXLS

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
Download

ErlangXLS Ranking & Summary

Advertisement

  • Rating:
  • License:
  • Freeware
  • Publisher Name:
  • CC-Logic
  • Publisher web site:
  • Operating Systems:
  • Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows Vista Starter,Windows Vi
  • File Size:
  • 263.67 KB

ErlangXLS Tags


ErlangXLS Description

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.


ErlangXLS Related Software

About SoftwareSea