ITIL e-Consult free download, ITIL e-Consult download on software download

ITIL e-Consult Product description of the virtual consultant Imagine this: You are preparing a presentation as part of an ITIL implementation but cant remember the exact details of a particular process-step. Or, you are tasked with an internal self-assessment of the maturity of the processes in your IT department and have no idea where to start? Or you want an independent expert to review your plans and reports. Where do you go when you need more information? Who do you call when you need answers? Do you feel you don't need a full day of consulting or several days in a classroom since you only have one issue to deal with? You know that there is the ITIL-ASK service for the one-off questions, but this time you feel that you need a little bit more. You need to pick someones brain ... you need instant support! You can get that one burning question answered quickly. And it won't be a simple "yes or no", either: you'll get a discussion of various approaches and the benefits or disadvantages of each and, when possible, a specific recommendation for you given your situation and goals. Your questions aren't simple so well try to shed light on the issues you have as we discuss various approaches available to you, cover the benefits or disadvantages you face, and keep your known situation and goals in mind. Why ITIL e-Consult? You can ask a question to tap our wealth of information and experience. You can have a discussion, ask for our opinion or to confirm that youre on the right track. That information base is the result of over 55 years of combined experience in the ITIL and IT Service Management. You won't get responses based on just one approach but on a myriad of approaches. Not only will we share from our personal experience, but also from the fountain of knowledge we have access to in our various professional associations. We enjoy what we do and we are very good at it. We will be your virtual consultant, your body of Knowledge when you need it most, we are there whenever you need us no lead time or elaborate tender processed to go through. Topics Covered... We are ITIL, ISO/IEC 20000 and IT Service Management Specialists. We can help you on any aspect of ITIL and IT Service Management business you have with the exception of legal or accounting advice. Here are examples of topics we've been asked to address: Education programs The new ITILv3 qualification scheme Exam location centres Process integration with COBIT MOF ISO/IEC 20000 ISO 9000 ISO/IEC 38500 Implementation questions Achieving true management commitment and buy-in Sales and Marketing tips for ITIL implementation Career advice Marketing and the ITIL Advantage Here's How It Works. Purchase the service applicable to you. How does the ITIL e-Consult service work? It's really very straightforward - you pre-purchase the number of hours consultancy support you think you will need, in 30 minute blocks - making your selection below - and we will then contact you through the email address you provide when you complete your purchase to agree a time to tackle your issue - whatever it is. Once we know what you need support on, we might ask you to provide us additional information so that we can focus our answers to best suit your circumstances. We track the time we spend dealing with your issue - which means that you can keep coming back to us on further issues until your pre-purchased block of time is fully used-up - and you can then order an additional block of time to keep you going! Please note response time is dependent on Time Zones - Our service is Global Terms of 'ITIL e-Consult: Well acknowledge receipt of your purchase as soon as it arrives in our system. Well try to contact you within 24 hours, though the response time isn't guaranteed because of possible business commitments or travel. All our consultancy services are delivered under the terms of our mutual confidentiality and non-disclosure agreement If we can't answer your question ourselves, we may direct you to other resources that we think may help you further. Well go as far as we reasonably can before making a referral. If we have absolutely no answer for you, we will refund your fee. Delivery Method: 1. Email 2. skype phone conference and/or video conference 3. document review This service is best suited for information that you need to have at your finger tips, something on paper to copy and paste into a presentation or project plan. Or to get an independent view on a question that you are struggling with. Pricing: 50.00 per half hour

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