SupportCalls System Professional Integrate helpdesk system into your Outlook.
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SupportCalls System Professional Description

The only comprehensive HELPDESK system entirely integrated seamlessly within your Microsoft Office Outlook, transforming it from a simple email client to a full fledged service provider. SupportCalls system is an add-on solution for Microsoft Office Outlook that makes it very easy for your helpdesk team to manage support requests from your end-users submitted by email, phone calls or web. The following topics discuss some of the important aspects of SupportCalls system, and how these aid helpdesk technicians and managers in performing their tasks productively and efficiently to support ever-growing issues/queries from end-users: Helpdesk solution right in your Outlook Log in cases from varied sources Automatic emails to support cases Support Request form in Outlook Assign technicians to cases on the fly Find information at your finger tips Integrate a HTTP Gateway or Skype for SMS Make calls via Skype or phone Send automatic notifications Technician Web Access Knowledge Base Customer Web Service Asset tracking & management Statistics - Reporting, Charting, and Data Analysis Outlook views Export cases to a database of your choice

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