Team KB for Outlook & SharePoint Reply to customer issue in Outlook using KnoweledgeBase articles stored in SharePoint.
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Team KB for Outlook & SharePoint Description

Team KnowledgeBase add-in helps support staffs to effortlessly store knowledge base articles in one or more SharePoint lists and connect it to Microsoft Outlook for resolving and replying to email replies. Without requiring switching back and forth between Outlook and SharePoint, support staffs can now easily browse through articles grouped by categories and types, or make use of the search functionality to locate a relevant KB article, and insert it to the outgoing email reply as PDF file attachment, or embedded inline content or as hyperlink URL directly from within Outlook. With Team KnowledgeBase, any team can leverage the information stored on its SharePoint lists, to reduce customer support, improve staff productivity and save time that would otherwise have been wasted in searching for information across disparate systems such as shared folders and paper documents, all inside Outlook.

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